Tuesday, September 25, 2007
Customer Contact Reduction at Wal-Mart
Wal-Mart to Online Customers: Don't Call Us
Buy something online at Walmart.com? Need some customer service? Soon you won't have access to a telephone number for customer service thanks to Wal-Mart's new Customer Contact Reduction plan that aims to limit customer access to support. They are removing their toll free number and expect customers to utilize their online (read that, cheap to run) help section.
There's cost cutting and then there's flipping a big ol' bird at customers and potential customers. Shop at Walmart.com and you are on your own for service. Nice!
Tags: Wal-Mart, WalMart, customer service, customer contact reduction, cheap bastards
Buy something online at Walmart.com? Need some customer service? Soon you won't have access to a telephone number for customer service thanks to Wal-Mart's new Customer Contact Reduction plan that aims to limit customer access to support. They are removing their toll free number and expect customers to utilize their online (read that, cheap to run) help section.
There's cost cutting and then there's flipping a big ol' bird at customers and potential customers. Shop at Walmart.com and you are on your own for service. Nice!
Tags: Wal-Mart, WalMart, customer service, customer contact reduction, cheap bastards
Labels: customer contact reduction, customer service
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