Why Are So Many, So Bad at Customer Service?

I don't get it, I don't understand how someone can be a customer service professional and still be truly awful at their job? How do they keep drawing paychecks when they can't do the work? Or when they're just incredibly incompetent at it?

Why yes, yes this is a followup to the neverending joys of Sony Service and getting either my camera or a replacement to my camera.

Latest update is that I had to call them back twice again this week to get them to do something. They said they would call back within 24 hours to update me, 48 hours later I called them back.

Was promised that I would get a call back in 24 hours with a status update. About 36 hours later they did call, at 6:30 in the morning. The caller gave me four pieces of information, three of which were incorrect.

After dancing through the phone tree, getting one person, getting transferred to the wrong department not once but twice, the second bad connect actually did stop and fix things, apparently. He was also the most seemingly competent of the people I spoke with.

The skinny is that they'll be sending me a new camera since someone was unintentionally gifted with my last camera. Which is fine. I'm not keeping it anyway.

The hard part in all of this is figuring out which is more retarded, Sony Support or UPS? Its a tough call really, on the one hand UPS pulled an old shipping address from my history and sent my package there instead of calling me to verify a delivery address. But Sony Support was pretty well incapable of doing anything right until I got to someone who wasn't even in the digital imaging department. We'll see when the camera gets here and then I'll call it done.

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